Shipping & Returns

SHIPPING & return POLICY

  1. Shipping time of this store: Every Tuesday and Thursday excluding Public Holiday.

  2. All products are non-returnable.

  3. Free home delivery service when you purchase HK$399 or more. If the purchase is less than HK$399, you will need to pay a home delivery service fee of HK$50.

  4. After the order is confirmed, the customer cannot change the shipping address.

  5.  Orders will be shipped in sequence after confirmation, and the arrival time of the goods will be affected by the actual situation.

  6. If the adverse weather signal on hoist, the red or black rainstorm warning is in effect, or the weather condition we judge is unsafe, the pick-up service will be suspended and will not be counted in the pick-up period.

  7.  The final quantity of the product purchased by the customer is based on the Chariot actual inventory.

  8.  In case of any dispute, Chariot reserves the right to make the final decision.

  9. Service covers Hong Kong Island, Kowloon, New Territories and some outlying islands which include Tung Chung, Ma Wan and Discovery Bay.

  10. Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.

  11. We currently only make Hong Kong local deliveries, but do not make deliveries to the following areas:

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